Agenda | RetailTec Congress

Agenda

Agenda of the previous edition RetailTec Congress

31 May – 1 June 2021, 100 % ONLINE

Day I
Day II

Day 1 – 31 May 2021

9:00 – 9:20 Opening of the Congress
  • Renata Juszkiewicz, Co-chairman of the RetailTec Congress Advisory Board; President of the Management Board, Polish Organization of Commerce and Distribution
  • Michał Pieprzny, Co-chairman of the RetailTec Congress Advisory Board; Country Leader, SAS Poland

9:20 – 9:30 Presentation of the Guest of Honor Polish trade sector after the pandemic - current state, prospects and directions of development
  • Marek Niedużak, Undersecretary of State, Ministry of Economic Development, Labour and Technology

9:30 – 9:40 Presentation of the Guest of Honor
  • Tomasz Chróstny, President of the Office of Competition and Consumer Protection

9:40 – 10:00 The Value of Analytics on Your Journey to Digitise Retail Keynote speech
  • PatrickDittli, Director Business Development, SAS Canada
  • Andrew Fowkes, Head of Retail Centre of Excellence, Retail Solutions Director, SAS UK

BLOCK 1. RETAIL LANDSCAPE POST-COVID19 - A WIDE LOOK

10:00 – 11:00 Reconstruction of the economy, strategic directions of development of the commercial sector Debate:
  • There will be no return to normality, there will be new normality - how to prepare for it and how to deal with the pandemic?
  • Long-term effects of a pandemic. Pandemic and months of lockdown (restrictions on commercial activities) - their impact on the condition of retailers.
  • The spectre of the economic crisis - how to prepare for it? Forecast for the coming months, macrotrends
  • The Next Generation EU reconstruction plan for Europe and the state’s actions towards the trade sector - a political strategy
  • What actions of state authorities do commercial networks expect in order to more effectively counteract the effects of the pandemic?
  • Acceleration of trade challenges as a factor of acceleration of the pace of change - new solutions and technologies. How has technology helped to meet new challenges?
Speakers:
  • Renata Juszkiewicz, President of the Management Board, Polish Organization of Commerce and Distribution
  • Marek Lipka, Member of the Board, Commercial Director & Supply Chain, Carrefour Poland
  • Michał Nowaczyk, CFO, Lidl Polska
  • Daniel Rogiński, Head of E-commerce CEPD / VP, Drogerie Natura
  • Anita Ryng, Acting Country Communication Manager, IKEA Retail Poland
  • Tomasz Trzósło, CEO, EPP Poland
Moderator:
  • Karol Tokarczyk, Analyst, Polityka Insight

BLOCK 2. THE (POST)PANDEMIC CLIENT

11:00 – 11:15 Retail Trends 2021 Case:
  • Maria Mazzone, Managing Director Innovation, Accenture
11:15 – 12:15 Research on changes in consumer behaviour and the impact on shopping habits Debate:
  • Consumer state of mind - customer psychology during a pandemic
  • Changes in the direction of consumer preferences. Will the customer want to return to the traditional channel or stay online?
  • Changes in priorities, value chain and expectations towards retailers:
    • health is most important
    • personal safety
    • ease and safety of shopping
    • intuitiveness and contextual nature of e-shops
    • express and free delivery
    • human factor - contact with a human, not a bot
    • novelties and facilitations in purchases allowing, above all, positive shopping experiences
  • Increased price sensitivity of consumers and their decreasing purchasing power
  • Consumer patriotism - showing solidarity within local ecosystems
Speakers:
  • Krzysztof Bajołek, Founder/CEO, Answear.com
  • Małgorzata Piekarska, Brand, Customer and Digital Director, Auchan
  • Rafał Reif, Head of Fashion & Retail Poland, Director, Accenture
  • Michał Sacha, Marketing, digital, IT, e-commerce and financial services director, Carrefour Polska
  • Marek Złakowski, Digital & Customer Development Director, Jeronimo Martins Poland
  • Marcin Langowski, Managing Director Dealz CEE, Board Member Pepco Poland, Pepco Group
Moderator:
  • Michalina Szczepańska, Editor-in-Chief, VFP Communications, Handel monthly, handlextra.pl portal
12:15 – 12:45 Let’s network! Online networking session - a new interesting experience ensuring effective discussions and establishing business relations.
  • random networking connecting participants for 3-minute talks
  • the ability to ask questions and comment in real time
  • the possibility of establishing relationships in private chats/video chats and rooms
  • presence in the Partner zone
12:45 – 13:45 Post-Pandemic client centrism - the market’s response to new challenges posed by customers 12:45 – 13:00 Post-pandemic client centrism - the market’s response to new challenges posed by customers, analysis of changes introduced to the market as a fit to the new reality
Introduction to use cases (report/speech/analysis):
  • Jakub Czerwiński, VP CEE, Adyen
13:00 – 13:30 Real time marketing. How Żabka meets its strategic development goals thanks to the use of the Salesforce platform [TBC]
  • Krzysztof Kręcikij, Enterprise Sales Director, Salesforce
  • Adam Bębenek, Salesforce Certified Application & System Architect, Senior Manager, Accenture
  • Maciej Szelerski, Salesforce Delivery Manager, Żabka Polska
13:30 – 13:45 Reading and forecasting changes in customer behavior through analytics [TBC]
  • Dariusz Jańczuk, Principal Business Solution Manager, SAS Poland

BLOCK 3. CLIMATE CENTRISM – SECOND GREEN WAVE

13:45 – 14:45 Main assumptions, opportunities and threats related to achieving the climate neutrality goals Europe 2050. Debate:
  • A paradigm shift and redefinition of growth in response to economic and political changes and consumer expectations
  • Main assumptions, opportunities and threats related to achieving the climate neutrality goals Europe 2050.
  • Green consumerism
  • Green initiatives by producers - more and more ecological products on store shelves, ecological packaging as a standard, carbon footprint as a factor in changing the growth paradigm
  • Is it possible to achieve success in retail with respect to the natural environment despite the increasing sales volume?
  • Why is the “wonky beetroot in Lidl” a good step towards not wasting food? Zero waste/less waste trends
Speakers:
  • Anna Gorączka, Green Officer, Żabka
  • Marta Mikliszańska, Head of Public Affairs & Sustainability, Allegro
  • Michał Siwek, Food&Agri International Hub Director, Bank BNP Paribas
  • Bartłomiej Wojdyło, Deputy Sustainability Director, CANPACK
  • Maciej Lasoń, Head Of Communication East Europe, Board Member, Unilever
  • Arkadiusz Mierzwa, Dyrektor ds. Komunikacji i CSR, Jeronimo Martins Polska
Moderator:
  • Łukasz Grass, Journalist, Author of books
14:45 – 15:00 Thinking about the Planet in the market Use case
  • Matthew Jipps, Director of Strategy and Planning, Kompania Piwowarska
15:00 – 15:15 Pro-ecological solutions in trade with particular emphasis on waste management Use case
  • Tadeusz Plewa, Head of Technical Operations, Makro Polska

Day 2 – 1 June 2021

BLOCK 4. THE FUTURE IS PHYGITAL – A NEW DIMENSION OF THE PURCHASING EXPERIENCE

9:00 – 9:15 Introduction to the debate Introduction
  • Katarzyna Zubrzycka, Head of Merchant Sales & Acquirers, CEE, Visa
9:15 – 10:15 Rapid development of e-commerce and modern payment systems Debate:
  • New multi-formats: mobile-commerce, social-commerce, gaming-commerce, video-commerce, voice-commerce, e-commercialisation of events
  • E-commerce finance – innovations in online payments, the most popular methods of cashless payments
  • Wide range of marketplaces - what value do each of them bring to customers (3xA: Amazon, Allegro, Aliexpress)?
  • Omnichannel challenges in the context of double-digit growth of the e-commerce market - necessary diversification of sales channels and strategies to strengthen online position (omnichannel strategy of the post-covid era)
Speakers:
  • Dagmara Brzezińska, Commercial Category Management Director, Allegro
  • Łukasz Dwulit, ex-Head of Global Expansion, Central Europe & Israel w AliExpress
  • Jakub Czerwiński, VP CEE, Adyen
  • Jakub Gierszyński, E-commerce Director Poland and Czech Republic, Sephora Polska
  • Sebastian Szmigielski, Client Partner, Facebook
  • Rafał Zakrzewski, CEO, Digitree Group
Moderator:
  • Katarzyna Zubrzycka, Head of Merchant Sales & Acquirers, CEE, Visa
10:15 – 11:00 A new model of traditional stores – omnichannel strategy Debate:
  • Redefinition of the role of retail space (shop/showroom/collection point/service point)
  • Multi-format and the evolution of formats, a hybrid model of traditional stores
  • How to rebuild the footfall of traditional stores after lockdown?
  • Examples of strategic partnerships as ways to overcome the crisis and increase the agility of the organisation (example of Allegro and inPost)
Speakers:
  • Jan Kisielewski, Head of Foresight, Żabka Polska
  • Maciej Siedlewski, Omnichannel Lead, VOX Detal
  • Anna Szczygielska, General Manager Poland, Viafintech
  • Wojciech Wieroński, Managing Director Finance, Media-Saturn Holding Polska
Moderator:
  • Andrzej Gantner, Vice-President/Director General/ Editor-in-Chief Food Lex
11:00 - 11:15 Customer Checkout 2030: Sales, financing and tools to support them under the DSA, DMA, AI Act regulations Use case:
  • balance and transparency
  • terms of competition in the area of data
  • open data
  • Krzysztof Korus Ph.D, Legal Counsel, Partner, DLK Legal Korus

BLOCK 5. LOGISTICS AS THE BLOOD OF TRADE AND AN ELEMENT OF BUILDING A COMPETITIVE ADVANTAGE

11:15 - 11:35 Consumer first - how to adjust modern e-commerce logistics to the expectations of consumers
  • Łukasz Turczyński, Global Accounts & SME Market Sales Director, inPost
  • Artur Zbroja, Head of Carrier Management, Allegro
  • Maciej Pograniczny, CEO, XGSM
11:35 – 12:50 Last mile logistics – key from the customer’s point of view Debate + use cases:
  • Evolution of the supply chain in the light of the pandemic
  • Intelligent Supply Chain - Technology-driven logistics that improves operational efficiency is the blood of an efficient omnichannel and the key to customer satisfaction in the online channel
  • Customer expectations towards the CEP industry:
    • optimisation of the so-called Last Mile: Maximise the time it takes to deliver the product to the customer’s home/parcel locker/collection point
    • Same Day Delivery, delivery in 60 minutes
    • the precision of deliveries from the so-called ETA (estimated time of arrival), i.e. short-span anticipated and implemented delivery windows, thanks to which the ordering party knows exactly when to expect their shipment
    • pro-ecological activities, taking into account the entire logistic process - packaging, means of transport (or emission programs as compensation for CO2 emissions)
  • The newest logistical solutions:
    • automation and robotisation - packing machines, shipping automation
    • real-time inventory monitoring systems
    • intelligent (smart) warehouses - will we ever turn off the light?
    • regionalisation of distribution centres as an adaptation to changing market needs
    • eco-warehouses
  • Reverse logistics – new challenges
Speakers:
  • Przemysław Bryk, Director, Jeronimo Martins Polska
  • dr Marta Kapała, Strategy & Marketing Manager, CEE Region, Honeywell
  • Maciej Pograniczny, CEO, XGSM
  • Pior Kondraciuk, President of the Management Board, polskikoszyk.pl
  • Magdalena Rempuszewska, Advisory Business Solutions Manager, SAS Poland
  • Michał Samborski, Head of Development, Panattoni Europe
  • Łukasz Turczyński, Global Accounts & SME Market Sales Director, inPost
  • Artur Zbroja, Head of Carrier Management, Allegro
Moderator:
  • Damian Kołata, Member of the Polish Association of Logistics and Purchasing Managers, PSME Expert, E-Commerce Operations Director Poland / Eastern Europe FIEGE
12:50 – 13:10 Let’s network! Online networking session - a new interesting experience ensuring effective discussions and establishing business relations.
  • random networking connecting participants for 3-minute talks
  • the ability to ask questions and comment in real time
  • the possibility of establishing relationships in private chats/video chats and rooms
  • presence in the Partner zone

BLOCK 6. TECHNOLOGICAL USE CASES

13:10 – 14:20 Technology use cases
  1. 13:10 – 13:20 VOXBOX as an omnichannel element in the VOX ecosystem
    • Maciej Siedlewski, Omnichannel Lead, VOX Detal
  2. 13:20 – 13:30 We are #FUTURESHAPER – Honeywell's modern technologies for the retail and logistics industry
    • Marta Kapała, Strategy & Marketing Manager, CEE Region, Honeywell
  3. 13:30 – 13:40 Full Dropshipping - the evolution of the Dropshipping model for the benefit of end customers, and an increase in the quality of the e-commerce industry
    • Grzegorz Ciupek, CEO, ECAT e-Commerce Automation
  4. 13:40 – 13:50 Cloud solution. Cloud potential - the best implementations
    • Kamil Smuga, CIO, VP, Limitless Technologies
  5. Addressing Data Management Challenges in Retail
    • 13:50 – 14:00 Arthur Dell, Technology Sales Director, International Emerging Region, Veritas Technologies LLC
  6. 14:00 – 14:10 Advantech - a global provider of innovative technologies
    • Alicja Strzemieczna, Regional Sales Manager CEE, Advantech
  7. 14:10 – 14:20 Turn your online reputation into offline sales
    • Marika Rybarczyk, Managing Director, Redlink
    • Miłosz Wójcik, CEO, Center.ai

BLOCK 7. FUTURE OF RETAIL

14:20 – 15:00 How the future of trade is shaping - a prognostic summary of the conclusions of the two days of Congress
  • What will the commercial reality look like in 3-5 years?
  • RetailTec – the future of technology in the retail ecosystem
  • Maxim Makarov, Strategy Director, Magnit
  • Michał Pieprzny, Country Leader, SAS Poland
  • Akshay Saraf, Senior Manager, Data Labs, Landmark Group

* participation during confirmation
The organizer reserves the right to change the date and place of the event
The organizer reserves the right to change the order of appearances until the final agenda of the event is set

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